Clinicians, patients and their families all want the best possible healthcare outcomes. Working together in true partnership can only make everyone’s life easier, and help to reduce stress all round. So why does it not always happen organically? This Workshop looks at how families and patients may see things differently to the way clinicians do and why that might be. It also focuses on how embracing everyone’s different perspectives can lead to better and more holistic healthcare decisions all round. During the Workshop, thinking outside the box is encouraged, giving HCPs an opportunity to debate a number of issues concerning communication with patients. These sessions are often lively, thought-provoking and insightful, as well as being both challenging and fun.